alobet Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions (hereinafter "Terms") constitute a legally binding agreement between you (the "User," "Player," "you," or "your") and alobet (the "Company," "we," "us," or "our"), the operator of the website located at https://alobet.lat (the "Website" or "Platform"). By accessing, browsing, registering an account, or using any services provided through the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy, Responsible Gaming Policy, and any other policies or guidelines incorporated by reference.

If you do not agree with any provision contained in these Terms, you must immediately cease using the Website and refrain from registering an account or accessing any gaming services. Your continued use of the Platform following any amendments or updates to these Terms constitutes acceptance of those changes. We reserve the right to modify, amend, or update these Terms at any time without prior notice. The "Last Updated" date at the top of this document indicates the most recent revision. It is your responsibility to review these Terms periodically to remain informed of any changes.

By registering an account with alobet, you represent and warrant that all information provided during the registration process is accurate, current, and complete. You agree to maintain and promptly update your account information to ensure its continued accuracy. Providing false, misleading, or incomplete information may result in immediate account suspension or termination without refund of any account balance.

2. Eligibility Requirements

To register an account and use alobet gaming services, you must meet all of the following eligibility requirements:

• Age Requirement: You must be at least twenty-one (21) years of age or older. Online gambling is prohibited for individuals under the age of 21 in the Philippines. By registering an account, you confirm that you meet this minimum age requirement.
• Legal Capacity: You must have full legal capacity to enter into binding contracts under the laws of your jurisdiction. You must not be subject to any legal disability or restriction that would prevent you from entering into enforceable agreements.
• Jurisdiction: You must be a resident of the Republic of the Philippines or be physically located within Philippine territory when accessing the Website. alobet services are not available to residents of jurisdictions where online gambling is prohibited by law.
• Regulatory Compliance: You must not be prohibited from participating in online gaming activities by any applicable law, regulation, court order, or self-exclusion agreement. You must not be listed on any self-exclusion register maintained by PAGCOR or any other regulatory authority.
• Single Account: You are permitted to open and maintain only one (1) account with alobet. Creating multiple accounts, using accounts in the names of other persons, or allowing third parties to use your account is strictly prohibited and constitutes a material breach of these Terms.

We reserve the right to request proof of age, identity, residential address, and payment method ownership at any time. Acceptable forms of identification include government-issued photo identification (Philippine passport, driver's license, UMID, postal ID, or other valid government ID), proof of address (utility bill, bank statement, or government-issued document dated within the last three months), and payment verification documents. Failure to provide requested documentation within fourteen (14) days of the request may result in account suspension and forfeiture of account balance and any pending winnings.

3. Account Registration and Security

3.1 Account Creation

To access alobet gaming services, you must complete the account registration process by providing accurate, current, and complete information as prompted by the registration form. Required information includes your full legal name as it appears on your government-issued identification, date of birth, residential address, email address, and mobile phone number. You must create a unique username and secure password that meet our minimum security requirements.

During registration, you may be required to verify your email address and mobile phone number by entering verification codes sent to those contact methods. This verification process helps ensure account security and enables us to communicate important account-related information to you. You agree to maintain accurate and up-to-date contact information at all times.

3.2 Account Security Obligations

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any security questions or two-factor authentication codes. You must not share your account credentials with any third party or allow any other person to access your account. You agree to notify us immediately by contacting customer support if you become aware of any unauthorized access to your account, any unauthorized use of your password, or any other breach of account security.

We strongly recommend that you use a strong, unique password that combines uppercase and lowercase letters, numbers, and special characters. Do not use easily guessable passwords such as birthdates, common words, or sequential numbers. Enable two-factor authentication if available to add an additional layer of security to your account. Log out of your account after each session, especially when accessing the Website from shared or public computers.

You acknowledge and agree that you are fully responsible for all activities conducted through your account, whether authorized by you or not. We are not liable for any loss or damage arising from your failure to comply with account security obligations. In the event of unauthorized account access, we will investigate the matter and take appropriate action, which may include temporary account suspension, but we are under no obligation to refund any losses resulting from unauthorized access caused by your failure to maintain account security.

3.3 Account Verification

To comply with PAGCOR anti-money laundering (AML) regulations and Know Your Customer (KYC) requirements, we reserve the right to request identity verification documents at any time, including before processing withdrawal requests. Verification documents may include a copy of your government-issued photo identification (both front and back), proof of residential address dated within the last three months, and verification of payment methods used for deposits. Documents must be clear, legible, and show all four corners of the identification card or document.

Withdrawal requests may be placed on hold pending completion of the verification process. We will notify you by email if additional documentation is required. Failure to provide requested documents within the specified timeframe may result in withdrawal cancellation and account closure with forfeiture of account balance. All verification documents submitted to alobet are processed in accordance with our Privacy Policy and are stored securely using industry-standard encryption.

4. Deposits, Withdrawals, and Financial Transactions

4.1 Deposits

You may fund your alobet account using any of the payment methods made available on the Website, which may include GCash, PayMaya, online banking, over-the-counter bank deposits, and other payment solutions authorized for use in the Philippines. All deposits must be made in Philippine Pesos (PHP). We do not accept deposits in foreign currencies, and any foreign currency transactions will be converted to PHP at the prevailing exchange rate applied by the payment processor, which may include currency conversion fees.

Minimum and maximum deposit limits are displayed on the deposit page and may vary depending on the payment method selected. Deposits are typically credited to your account instantly upon confirmation by the payment processor. In some cases, deposits may be subject to processing delays due to payment provider verification procedures, banking hours, or technical issues. We are not responsible for delays caused by third-party payment processors or financial institutions.

You represent and warrant that all funds deposited to your alobet account are derived from legitimate sources and are your own property. You must not use alobet for money laundering, terrorist financing, or any other illegal financial activities. We reserve the right to report suspicious transactions to PAGCOR and appropriate law enforcement authorities.

4.2 Withdrawals

You may request a withdrawal of your account balance at any time, subject to these Terms and applicable bonus wagering requirements. Withdrawal requests can be made through the cashier section of your account by selecting your preferred withdrawal method and entering the withdrawal amount. Withdrawal methods available to you depend on the payment methods used for deposits and may include GCash, PayMaya, bank transfer, or other approved payment solutions.

Minimum and maximum withdrawal limits apply and are displayed on the withdrawal page. Withdrawal requests are subject to verification checks to confirm account ownership and comply with AML/KYC regulations. First-time withdrawals and withdrawals above certain thresholds may require identity verification documents to be submitted before processing. Withdrawal requests are typically processed within one (1) to five (5) business days, depending on the payment method and verification status. Processing times may be extended during peak periods or if additional verification is required.

Withdrawal fees may apply depending on the payment method selected and the withdrawal amount. Fee schedules are published on the withdrawal page. We reserve the right to decline withdrawal requests if account verification is incomplete, if wagering requirements have not been met, if fraudulent activity is suspected, or if these Terms have been violated. In such cases, we will notify you by email and provide instructions for resolving any outstanding issues.

4.3 Bonus Wagering Requirements

Bonuses, promotions, free spins, and other promotional offers provided by alobet are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates. Before accepting any bonus, you must read and understand the applicable bonus terms, which are published on the promotions page or provided in the promotional communication.

Wagering requirements specify the number of times you must wager the bonus amount (or bonus plus deposit amount) before converting bonus funds into withdrawable cash. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you must place ₱30,000 in qualifying bets before the bonus becomes withdrawable. Not all games contribute equally to wagering requirements. Contribution percentages are specified in the bonus terms. Typically, slots contribute 100%, while table games and live dealer games may contribute less or be excluded entirely.

Bonus abuse, including creating multiple accounts to claim bonuses, coordinated betting patterns, low-risk betting strategies intended solely to meet wagering requirements, or any other behavior we determine to be bonus abuse, may result in immediate forfeiture of bonus funds, winnings, and account closure without refund of deposits.

5. Gameplay Rules and Fair Gaming

5.1 Game Integrity

All games offered on the alobet Platform use certified Random Number Generators (RNG) tested by independent gaming laboratories to ensure fair and random outcomes. RNG systems are regularly audited to confirm compliance with international gaming standards. Live dealer games use physical equipment (cards, dice, roulette wheels) operated by trained dealers in professional studios with unedited video streams, ensuring complete transparency and fairness.

Return-to-Player (RTP) percentages for each game are published in the game information section or help files within each game. RTP represents the theoretical percentage of wagered funds that a game returns to players over an extended period of time. Actual results may vary significantly in the short term due to the random nature of gaming outcomes. RTP percentages do not guarantee individual player results and should not be interpreted as a promise or projection of expected winnings.

5.2 Prohibited Activities

The following activities are strictly prohibited and constitute material breaches of these Terms:

• Using automated software, bots, artificial intelligence, or any mechanical or electronic assistance to place bets or play games
• Exploiting software vulnerabilities, errors, bugs, or malfunctions to gain an unfair advantage
• Colluding with other players to manipulate game outcomes or gain an unfair advantage
• Using insider information, card counting, or any advantage-play techniques prohibited by these Terms
• Engaging in fraudulent activity, including but not limited to credit card fraud, payment fraud, or identity theft
• Creating multiple accounts to evade restrictions, claim multiple bonuses, or engage in bonus abuse
• Reverse-engineering, decompiling, or attempting to discover the source code of any alobet software
• Accessing or attempting to access restricted areas of the Website or backend systems
• Circumventing security measures, age verification systems, or geo-location restrictions
• Engaging in money laundering, terrorist financing, or other illegal financial activities
• Using the Website while located outside the Philippines or while connected to a VPN, proxy server, or other location-masking technology
• Harassing, threatening, or abusing customer support staff, dealers, or other players

Any User found to be engaging in prohibited activities will have their account immediately suspended or terminated. All account balances, winnings, and pending withdrawals will be forfeited. We reserve the right to report illegal activity to PAGCOR and law enforcement authorities. You will be held liable for any damages, losses, or legal costs incurred by alobet as a result of your prohibited conduct.

5.3 Game Malfunctions

In the event of any software malfunction, hardware failure, communication error, or other technical issue that affects game outcomes or account balances, alobet reserves the right to void all affected bets and game rounds. All wagers placed during the malfunction period will be refunded to player accounts. We are not liable for any loss of potential winnings due to malfunctions, server downtime, internet connectivity issues, or other technical problems beyond our reasonable control.

If a game displays an incorrect payout amount, incorrect game result, or incorrect account balance due to a technical error, the error will be corrected and the correct result or balance will be applied. Malfunction voids all pays and plays. You agree to notify customer support immediately if you become aware of any game malfunction or technical error.

6. Responsible Gaming and Self-Exclusion

alobet is committed to promoting responsible gaming and providing tools to help players maintain control over their gambling activities. We offer the following responsible gaming features:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control spending
• Loss Limits: Set limits on total losses over specified time periods
• Session Time Limits: Set maximum session durations to limit playing time
• Reality Checks: Receive periodic notifications showing time and money spent
• Cooling-Off Periods: Take temporary breaks from gaming for 24 hours, 7 days, or 30 days
• Self-Exclusion: Permanently or temporarily close your account for extended periods

Self-exclusion requests can be made by contacting customer support via email or live chat. Once a self-exclusion is activated, your account will be closed for the specified period and you will be prohibited from accessing gaming services. During the self-exclusion period, you will not receive promotional communications from alobet. Self-exclusion periods cannot be reversed or shortened once activated. At the end of the self-exclusion period, your account will not be automatically reopened. You must contact customer support to request account reactivation.

If you believe you may have a gambling problem, please seek help. Resources are available through PAGCOR responsible gaming programs and professional counseling services specializing in problem gambling treatment. Warning signs of problem gambling include spending more than you can afford to lose, borrowing money to gamble, neglecting work or family responsibilities, and feeling anxious when not gambling.

7. Intellectual Property Rights

All content, software, graphics, text, images, videos, logos, trademarks, service marks, trade names, and other intellectual property displayed on or accessible through the alobet Website (collectively, "Content") are the exclusive property of alobet, our licensors, or third-party content providers and are protected by Philippine and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and Content solely for personal, non-commercial entertainment purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any Content without our prior written permission, except as incidentally necessary to use the Website for its intended purpose (such as temporary browser caching).

The alobet name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of alobet or our licensors. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

8. Limitation of Liability and Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALOBET, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY, THE "ALOBET PARTIES") SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR SYSTEM FAILURE ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE ALOBET PARTIES SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM YOUR RELIANCE ON INFORMATION PROVIDED ON THE WEBSITE, GAME MALFUNCTIONS, SERVER DOWNTIME, INTERNET CONNECTIVITY ISSUES, PAYMENT PROCESSING DELAYS, UNAUTHORIZED ACCESS TO YOUR ACCOUNT, OR ANY OTHER TECHNICAL OR OPERATIONAL ISSUES BEYOND OUR REASONABLE CONTROL.

IN NO EVENT SHALL THE TOTAL LIABILITY OF THE ALOBET PARTIES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE DEPOSITED TO YOUR ALOBET ACCOUNT DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

THE WEBSITE AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE ALOBET PARTIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Indemnification

You agree to indemnify, defend, and hold harmless the alobet Parties from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees and court costs) arising from or related to: (a) your violation of these Terms; (b) your violation of any applicable law or regulation; (c) your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights; (d) any fraudulent, illegal, or unauthorized use of your account; (e) your use of the Website or services; or (f) any disputes between you and other Users.

This indemnification obligation survives the termination of your account and these Terms. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

10. Dispute Resolution and Governing Law

These Terms and any disputes arising out of or related to your use of the alobet Website or services shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles. Any dispute arising out of or related to these Terms that cannot be resolved through customer support shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.

Before initiating any legal proceedings, you agree to first contact our customer support team to attempt to resolve the dispute informally. Many disputes can be resolved quickly and efficiently through our customer support channels. If the dispute cannot be resolved through customer support within thirty (30) days, you may escalate the matter to PAGCOR for regulatory review before pursuing legal action.

You waive any right to participate in class-action lawsuits or class-wide arbitration against alobet. Any disputes must be resolved on an individual basis.

11. Account Closure and Termination

11.1 Voluntary Account Closure

You may close your alobet account at any time by contacting customer support via email or live chat. Account closure requests are typically processed within three (3) business days. Before closing your account, you must withdraw any remaining account balance in accordance with our withdrawal procedures. Once your account is closed, you will no longer have access to gaming services, and any unused bonus funds or promotional credits will be forfeited.

11.2 Involuntary Account Termination

We reserve the right to suspend or terminate your account immediately, without prior notice, if we determine that you have violated any provision of these Terms, engaged in fraudulent or illegal activity, provided false or misleading information, failed to complete identity verification, or engaged in any conduct we deem harmful to alobet, other players, or the integrity of gaming services.

Upon account termination for cause, any account balance, pending winnings, and bonus funds will be forfeited. You will remain liable for any amounts owed to alobet and for any damages incurred by alobet as a result of your conduct. Account termination does not relieve you of any obligations under these Terms that by their nature should survive termination, including indemnification obligations, limitation of liability provisions, and dispute resolution provisions.

12. Amendments to Terms

We reserve the right to modify, amend, or update these Terms at any time, with or without prior notice. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent amendment. Material changes to these Terms will be communicated to registered Users via email or through a prominent notice on the Website.

Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the modified Terms, you must immediately cease using the Website and contact customer support to close your account. It is your responsibility to review these Terms periodically to remain informed of any changes.

13. General Provisions

13.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the provision.

13.2 Waiver

Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of alobet.

13.3 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any third party without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

13.4 Entire Agreement

These Terms, together with our Privacy Policy, Responsible Gaming Policy, and any other policies or guidelines incorporated by reference, constitute the entire agreement between you and alobet regarding your use of the Website and services. These Terms supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter.

13.5 Contact Information

If you have any questions, concerns, or complaints regarding these Terms or your use of alobet services, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the Website
• Response Time: Email inquiries are typically answered within 4 hours

For regulatory complaints that cannot be resolved through customer support, you may contact the Philippine Amusement and Gaming Corporation (PAGCOR), which regulates and oversees alobet gaming operations.