alobet Privacy Policy

1. Introduction and Scope

This Privacy Policy (hereinafter "Policy") governs the collection, use, processing, storage, disclosure, and protection of personal information collected by alobet (the "Company," "we," "us," or "our"), the operator of the website located at https://alobet.lat (the "Website" or "Platform"). This Policy applies to all users, visitors, and registered players (collectively, "Users," "you," or "your") who access or use our Website and gaming services.

alobet is committed to protecting the privacy and security of your personal data in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), National Privacy Commission (NPC) guidelines, Philippine Amusement and Gaming Corporation (PAGCOR) regulations, and other applicable data protection laws in the Republic of the Philippines.

By accessing, browsing, registering an account, or using any services provided through the Website, you acknowledge that you have read, understood, and consent to the collection, processing, and use of your personal information as described in this Policy. If you do not agree with any provision of this Policy, you must immediately cease using the Website and refrain from providing any personal information to alobet.

This Policy should be read in conjunction with our Terms & Conditions, which govern your use of alobet services. Defined terms not otherwise specified in this Policy shall have the meanings ascribed to them in the Terms & Conditions.

2. Information We Collect

We collect various categories of personal information to provide, maintain, and improve our gaming services, ensure regulatory compliance, prevent fraud, and deliver a secure and personalized user experience. The types of information we collect include:

2.1 Information You Provide Directly

When you register an account, make deposits or withdrawals, contact customer support, or otherwise interact with our services, you directly provide us with the following information:

• Account Registration Information: Full legal name as it appears on your government-issued identification, date of birth, gender, residential address (including street address, city, province, postal code), email address, mobile phone number, username, password, and security questions/answers.
• Identity Verification Documents: Government-issued photo identification (Philippine passport, driver's license, UMID, postal ID, or other valid government ID showing your photograph, full name, date of birth, and identification number), proof of residential address (utility bills, bank statements, or government-issued documents dated within the last three months), and selfie photographs holding your identification document (for enhanced verification).
• Payment Information: Payment method details including GCash account information, PayMaya account information, bank account numbers, cardholder names, and transaction histories. Credit/debit card details (if applicable) are collected and processed by our third-party payment processors in compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements. We do not store full credit card numbers on our servers.
• Customer Support Communications: Email correspondence, live chat transcripts, phone call recordings (where permitted by law and with your consent), customer service tickets, complaints, and inquiries.
• Marketing Preferences: Email subscription preferences, SMS notification preferences, promotional opt-in/opt-out choices, and communication channel preferences.

2.2 Information Collected Automatically

When you access or use the alobet Website, we automatically collect certain technical and usage information through cookies, web beacons, pixels, and similar tracking technologies:

• Device Information: Device type (desktop, laptop, tablet, mobile phone), operating system and version (Windows, macOS, iOS, Android), browser type and version (Chrome, Firefox, Safari, Edge), screen resolution, device identifiers (IMEI, IDFA, Android ID), and hardware specifications.
• Log Data: Internet Protocol (IP) address, Internet Service Provider (ISP), geographic location (country, region, city derived from IP address), date and time of access, pages visited, time spent on pages, clickstream data, referral URLs (websites that referred you to alobet), exit pages, and HTTP headers.
• Gaming Activity: Games played, game sessions (start time, duration, end time), bets placed (amount, game, timestamp), game outcomes (wins, losses), bonus usage, wagering progress, deposit and withdrawal history, account balance changes, and responsible gaming settings (deposit limits, session limits, self-exclusion status).
• Cookie Data: Session cookies, persistent cookies, authentication tokens, user preferences, language settings, and analytics identifiers. For detailed information about our cookie practices, please refer to Section 6 (Cookies and Tracking Technologies) of this Policy.

2.3 Information from Third-Party Sources

We may receive personal information about you from third-party sources, including:

• Payment Processors: GCash, PayMaya, banks, and other payment service providers share transaction data, payment verification information, and fraud detection signals with us to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) verification providers may provide identity verification results, document authenticity checks, address validation, and fraud risk assessments.
• Regulatory Authorities: PAGCOR and other government agencies may share self-exclusion lists, banned player registries, compliance notifications, and regulatory orders that affect your eligibility to use our services.
• Affiliate Partners: If you access alobet through an affiliate or marketing partner, we may receive referral information and campaign identifiers to track the source of your registration.

3. How We Use Your Information

We process your personal information for the following lawful purposes under the Data Privacy Act of 2012:

3.1 Performance of Contract

To provide, operate, and maintain the alobet gaming platform and services you have requested by registering an account:

• Create and manage your player account
• Authenticate your identity and verify login credentials
• Process deposits, withdrawals, and financial transactions
• Enable gameplay and deliver gaming services
• Track gaming activity, bets, and account balances
• Award winnings, bonuses, and promotional offers
• Enforce wagering requirements and bonus terms
• Provide customer support and respond to inquiries
• Send transactional communications (account notifications, deposit confirmations, withdrawal updates, password resets)

3.2 Legal Compliance

To comply with legal obligations imposed by PAGCOR regulations, the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), the Anti-Terrorism Financing Act, and other applicable laws:

• Verify player identity, age, and eligibility to participate in online gambling
• Conduct Know Your Customer (KYC) due diligence and enhanced due diligence
• Implement Anti-Money Laundering (AML) controls and transaction monitoring
• Screen players against self-exclusion lists and regulatory ban lists
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC)
• Maintain records as required by PAGCOR record-keeping regulations
• Cooperate with law enforcement investigations, court orders, and subpoenas
• Comply with tax reporting obligations

3.3 Legitimate Interests

To pursue legitimate business interests that are not overridden by your data protection rights:

• Detect, prevent, and investigate fraud, money laundering, collusion, bonus abuse, and other prohibited activities
• Protect the security and integrity of the Platform against unauthorized access, cyberattacks, and malicious activity
• Monitor and analyze gaming patterns to identify problem gambling behavior and enforce responsible gaming policies
• Conduct internal audits, compliance reviews, and risk assessments
• Analyze usage data to improve Website functionality, user experience, and service quality
• Develop new features, games, and promotional offerings
• Resolve disputes, enforce our Terms & Conditions, and protect our legal rights
• Maintain business continuity and disaster recovery capabilities

3.4 Consent

With your explicit consent, we may use your personal information for the following purposes:

• Send marketing communications, promotional offers, newsletters, and personalized recommendations via email, SMS, or push notifications
• Display targeted advertising based on your gaming preferences and activity
• Share anonymized usage data with third-party analytics providers
• Conduct surveys and research to improve customer satisfaction

You have the right to withdraw your consent at any time by updating your communication preferences in your account settings or by contacting customer support. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your personal information with the following categories of recipients under the circumstances described below:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform business functions on our behalf. These service providers are contractually obligated to process personal information only as instructed by alobet, maintain appropriate security measures, and comply with applicable data protection laws. Categories of service providers include:

• Payment Processors: GCash, PayMaya, banks, and payment gateways that process deposits and withdrawals
• Identity Verification Providers: KYC/AML verification services that authenticate player identities and screen against watchlists
• Cloud Infrastructure Providers: Hosting services, data storage providers, and content delivery networks (CDNs) that support our technical infrastructure
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM software used to deliver customer service
• Analytics Providers: Web analytics services (e.g., Google Analytics) that help us understand user behavior and improve the Platform
• Email Service Providers: Email delivery services that send transactional and marketing communications on our behalf
• Security Services: Fraud detection tools, DDoS protection services, and cybersecurity monitoring platforms

4.2 Gaming Software Providers

We partner with licensed gaming software developers and suppliers (e.g., Evolution Gaming, Pragmatic Play, JILI Games, NetEnt, Microgaming) to offer casino games, live dealer games, slots, and other gaming content. These providers may collect limited technical data (game session information, bet data, game outcomes) necessary to deliver gaming services and ensure game integrity. Gaming providers are bound by data protection obligations and may not use your personal information for purposes other than providing gaming services.

4.3 Regulatory Authorities and Law Enforcement

We may disclose your personal information to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), law enforcement agencies, courts, or other government authorities when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, regulations, court orders, subpoenas, or government requests
• Report suspicious transactions or activities that may involve money laundering, fraud, or other illegal conduct
• Cooperate with regulatory investigations, audits, or compliance reviews
• Enforce our Terms & Conditions or protect our legal rights and property
• Protect the safety, security, and rights of alobet, our users, or the public

4.4 Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring or successor entity. In such cases, we will notify you via email or prominent notice on the Website and ensure that the receiving party is bound by data protection obligations equivalent to those in this Policy.

4.5 Affiliate and Marketing Partners

If you registered through an affiliate or marketing partner, we may share limited information (registration date, player ID, deposit/withdrawal activity, bonus usage) with that partner for commission calculation and performance tracking purposes. Affiliates are contractually prohibited from using your personal information for any purpose other than administering the affiliate relationship.

5. Data Security Measures

alobet employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, or loss. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) 1.2 or higher. Sensitive personal data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. Employees and contractors with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Authentication Mechanisms: User accounts are protected by password authentication. We encourage players to use strong, unique passwords and offer optional two-factor authentication (2FA) for enhanced account security.
• Firewall and Intrusion Detection: Network firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) monitor and block unauthorized access attempts and malicious activity.
• Security Audits and Testing: Regular security audits, vulnerability assessments, and penetration testing are conducted by independent security firms to identify and remediate potential vulnerabilities.
• Data Backup and Recovery: Personal data is backed up regularly to secure, geographically redundant locations. Disaster recovery plans and business continuity procedures are in place to ensure data availability in the event of system failures.
• Secure Development Practices: Our software development team follows secure coding standards and conducts code reviews to prevent common security vulnerabilities (SQL injection, cross-site scripting, CSRF, etc.).
• Third-Party Security Standards: Service providers handling payment data comply with PCI DSS requirements. Cloud infrastructure providers maintain ISO 27001 certifications and SOC 2 compliance.

While we implement robust security measures, no method of transmission over the Internet or electronic storage is completely secure. You acknowledge that you provide personal information at your own risk. We cannot guarantee absolute security but will promptly notify you and the National Privacy Commission of any data breach that may result in harm or risk to your rights and freedoms, in accordance with data breach notification requirements under the Data Privacy Act.

6. Cookies and Tracking Technologies

The alobet Website uses cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze traffic, personalize content, and deliver targeted advertising. This section explains what cookies are, how we use them, and how you can manage your cookie preferences.

6.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. Cookies allow the website to recognize your device and remember information about your visit, such as login credentials, language preferences, and browsing activity.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly. These cookies enable core functionality such as account login, session management, security features, and payment processing. Essential cookies cannot be disabled without severely impacting Website functionality.
• Performance and Analytics Cookies: Collect information about how you use the Website, including pages visited, time spent, links clicked, and errors encountered. We use analytics cookies (e.g., Google Analytics) to understand user behavior and improve Website performance. These cookies do not identify you personally.
• Functionality Cookies: Remember your preferences and settings (language, currency, game filters) to provide a personalized experience on future visits.
• Advertising and Targeting Cookies: Track your browsing activity across websites to deliver personalized advertisements and measure advertising campaign effectiveness. These cookies may be placed by us or by third-party advertising partners.

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of the Website. To manage cookies, adjust your browser settings:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

For more information about cookies and how to manage them, visit allaboutcookies.org or youronlinechoices.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your account relationship with alobet and for five (5) years following account closure to comply with PAGCOR record-keeping requirements and potential legal claims.
• Transaction Records: Deposit, withdrawal, and gaming transaction records are retained for five (5) years from the date of the transaction as required by PAGCOR and AMLC regulations.
• Identity Verification Documents: KYC/AML documentation is retained for five (5) years following account closure or the end of the business relationship, in accordance with anti-money laundering laws.
• Customer Support Communications: Email correspondence, chat transcripts, and support tickets are retained for three (3) years for quality assurance, dispute resolution, and customer service improvement purposes.
• Marketing Communications: Email subscription records and marketing preferences are retained until you unsubscribe or request deletion.
• Log Data and Analytics: Technical log data and anonymized analytics are retained for up to two (2) years for security monitoring, fraud detection, and Website optimization.

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you. Deletion methods include secure erasure, cryptographic erasure (destruction of encryption keys), and physical destruction of storage media containing personal data.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights concerning your personal information:

8.1 Right to Be Informed

You have the right to be informed about the collection, use, processing, and disclosure of your personal data. This Privacy Policy serves as our primary notice explaining our data practices.

8.2 Right of Access

You have the right to obtain confirmation from alobet whether we are processing your personal data, and if so, to access the following information: (a) the categories of personal data being processed; (b) the purposes of processing; (c) the recipients or categories of recipients to whom personal data has been disclosed; (d) the retention period; and (e) your rights regarding your data. You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

8.3 Right to Object

You have the right to object to the processing of your personal data on grounds relating to your particular situation, especially when processing is based on legitimate interests. Upon receiving an objection request, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or when processing is necessary for legal claims.

8.4 Right to Erasure or Blocking

You have the right to request deletion or blocking of your personal data if: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing and there are no overriding legitimate grounds; (d) personal data was unlawfully processed; or (e) erasure is required for compliance with legal obligations. We may decline erasure requests if retention is necessary for legal compliance, regulatory obligations, or defense of legal claims.

8.5 Right to Rectification

You have the right to correct inaccurate or incomplete personal data. You may update most account information directly through your account settings. For corrections requiring verification or assistance, contact customer support.

8.6 Right to Data Portability

You have the right to receive personal data you provided to alobet in a structured, commonly used, and machine-readable format (such as CSV or JSON) and to transmit that data to another data controller where technically feasible.

8.7 Right to File a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with alobet's Data Protection Officer (contact information provided in Section 11) or with the National Privacy Commission of the Philippines.

8.8 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer via email at [email protected] or through the contact methods provided in Section 11. We will respond to your request within fifteen (15) days of receipt and may require verification of your identity before processing requests that involve access to or deletion of personal data.

9. International Data Transfers

alobet primarily operates within the Philippines and stores personal data on servers located in the Philippines or other jurisdictions with adequate data protection standards. However, some of our service providers and business partners may be located outside the Philippines. When we transfer personal data to countries that do not provide an adequate level of data protection as determined by the National Privacy Commission, we implement appropriate safeguards such as:

• Standard contractual clauses approved by data protection authorities
• Data processing agreements requiring recipients to implement equivalent data protection measures
• Ensuring that recipients are certified under recognized data protection frameworks (e.g., EU-U.S. Data Privacy Framework, APEC Cross-Border Privacy Rules)

By using alobet services, you consent to the transfer of your personal information to jurisdictions outside the Philippines where necessary to provide our services, subject to the safeguards described above.

10. Children's Privacy

The alobet Website and gaming services are intended solely for individuals who are at least twenty-one (21) years of age or older. We do not knowingly collect personal information from minors under the age of 21. If you are under 21 years old, you are prohibited from registering an account, providing personal information, or using our services.

If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our systems and terminate the associated account. Parents or legal guardians who believe their child has provided personal information to alobet should contact us immediately at [email protected] so we can remove the information.

11. Changes to This Privacy Policy

We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this Policy indicates the most recent revision. Material changes will be communicated to registered users via email or through a prominent notice on the Website at least thirty (30) days before the changes take effect.

Your continued use of the alobet Website following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

12. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

• Data Protection Officer: alobet DPO
• Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 on the Website
• Response Time: We will respond to privacy inquiries within fifteen (15) days of receipt

For regulatory complaints that cannot be resolved through our internal processes, you may contact the National Privacy Commission of the Philippines:

• National Privacy Commission
• Address: 5th Floor, Philippine International Convention Center, Vicente Sotto St., Pasay City, Metro Manila, Philippines
• Website: www.privacy.gov.ph
• Email: [email protected]
• Hotline: (02) 8234-2228